Your privacy and security are very important to us, and we are happy to inform you how we collect and use your relevant information. We strive to express the relevant terms involved in this privacy policy (“this policy”) in easy-to-understand, concise words, and to be sensitive to the provisions in this policy that are closely related to your rights and interests and the personal sensitivities involved in this policy. Information is marked in bold to draw your attention. If you have any questions about this policy, you can contact us through the methods provided in “Contact Us” in this policy. Your use or continued use of our products or services after we update this policy (we will promptly remind you of the update) means that you agree to the contents of this policy (including the updated version) and agree to our collection, use, save and share your relevant information in accordance with this policy.
When this policy refers to “Roche Energy” or “we”, it refers to “Roche Energy Technology (Jiangsu) Co., Ltd.”, “Roche Energy” when you visit the Roche Energy website or use the services we provide. The information collected at the time is controlled by it. This policy is valid throughout the entire process when you use the products and services we provide, visit the Roche Energy website, or otherwise receive services from Roche Energy (except for other separate privacy agreement notes). This policy will help you understand the following:
- What information we collect
- How we will use the collected information
- How we share the information we collect
- How we store the collected information and how to ensure its security
- Filtering and deletion of harmful information
- Your rights
- Our privacy policy towards children
- Contact us
- Changes to Privacy Policy
What information we collect
We will collect the information you provide to us, including information generated when you use our products or services and information provided to us by other information sources, the specific categories are as follows:
1. Information you provide to us:
We will collect information that you directly enter or submit when you visit our website or download content/data contained on the website. Including when you submit relevant [name, company name, job title, email address, contact number, cooperation project information] through the “[]” page on our website, or contact us using the contact information specified in this policy, you This means providing us with specific information relevant to your enquiry.
2. Cookies and other tracking technologies:
“Roche Energy” may use cookies and other tracking technologies (such as websites, mobile product management, etc.) to identify you. Cookies are text-only strings of information that our website transfers to your browser’s cookie file on your computer’s hard drive so that our website can remember your identity and other details. Cookies are not used or intended to be used to read any information from the user’s computer (other than the content of the cookie itself). A cookie is simply an identifier used by our website that originally placed it on your hard drive. The same server can retrieve the actual contents of the cookie information to identify the computer and, in turn, customize, track, or control site usage based on the information stored on the host server. We will use these tracking methods to help you better access our website and also help us better improve corresponding functions. You can choose to accept or reject cookies by modifying the web page settings. However, if you disable cookies, you will not be able to use various interactive features on our website and other cookie-related functions.
How we use the information we collect
How we use the information we collect depends in part on the services you use and how you use them. The following are the specific purposes for which we use the information we collect from you:
1. Provide you with better services and experience: We use information about you to provide services to you. For example: we may use the company information, email address, project information and contact number you provide to keep abreast of you. Provide relevant content and contact you in a timely manner to provide better services and experience to you.
2. For technical services: We use your information to solve technical problems you encounter, respond to your requests for assistance, analyze crash information, and make repairs and improve services. If you allow us to do so, we will share your information with Roche Energy technical experts to respond your support-related requests.
3. To protect our legitimate business interests and other legitimate rights and interests: We will use information about you to handle legal proceedings, litigation, regulatory, supervisory and audit-related matters, and disclosures related to the acquisition, merger or sale of a business and other matters when required by law or when we believe it is necessary to protect our legitimate rights, interests, and the interests of others.
4. Legality of data processing:
We will only collect and process your relevant information legally in accordance with applicable local laws. The legality depends on the services you use and how you use these services. This means that we only collect and use your information in the following situations: we need to process the data to provide you with services, including operating services, providing customer support, customizable features and protecting the security of services; processing data is necessary to achieve legitimate interests (unless your data protection interests override such interests), such as for research and development, marketing and promotion of services and to protect our legitimate rights and interests; you consent to the processing of your data for a specific purpose; we need to process you data to comply with legal obligations.
5. You are fully aware that we do not need to obtain your authorization to collect and use personal information in the following situations:
（1） Relevant to the personal information controller’s performance of obligations stipulated in laws and regulations;
（2） Directly related to national security and national defense security;
（3） Directly related to public security, public health, and major public interests;
（4） Directly related to criminal investigation, prosecution, trial and judgment execution;
（5） To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
（6） The personal information involved is disclosed to the public by the personal information subject on his own initiative;
（7） Necessary to conclude and perform a contract according to the requirements of the personal information subject;
（8） Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
（9） Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;
（10） Other situations stipulated by laws and regulations.
How we share the information we collect
We will only share your personal information when reasonably necessary, including:
1. Sharing with regulatory agencies, judicial authorities and law enforcement agencies, and other third parties for safety, security or legal compliance purposes: in some cases, we are legally required to disclose your information to authorities, such as to comply with legal obligations or procedures, enforce our terms, address security or fraud-related matters, or protect our users. We may make these disclosures with or without your consent to comply with the terms of valid legal process, such as a subpoena, court order or search warrant. Generally, the terms of the legal process prohibit us from notifying you of any such disclosures. If the governmental entity does not serve a required subpoena, court order, or search warrant, we may seek your consent to disclose information requested by the governmental entity.
2. Sharing with affiliated companies: In some cases, we will share the information we collect with affiliated companies. Affiliates are companies that we own or operate. We share your information with affiliated companies to operate and improve products and services and provide other related services to you. This policy applies to the information we share in these circumstances. These affiliated companies include third parties that acquire us or our business in whole or in part. We may also disclose your personal information to third parties if any of the following situations occur: (a) we sell, transfer, merge, integrate or reorganize any part of our business, or merge with, acquire or form a joint venture with any other business, we may disclose your data to any new owners or other third parties involved in the changes to our business; or ( b) We sell or transfer any of our assets, the information we hold about you may be sold as part of those assets and may be transferred to any new owner or other third party involved in such sale or transfer.
Please note that the information you voluntarily share or even share publicly when using our services may involve your or a third party’s personal information or even sensitive personal information. Please consider and decide carefully when sharing. If third-party personal information is involved, please ensure that you have obtained legal authorization.
How we store the collected information and how to ensure its security
Storage and security of information: We use cloud services provided by Kinsta to host the information we collect and use technical measures to protect your data. Although we do our best to keep your information secure, due to the inherent nature of the internet, no system is absolutely secure and we cannot guarantee the absolute security of data during transmission over the internet and while stored on our systems. We will do everything possible to prevent security breaches from occurring. However, if such an event occurs, we will notify you as soon as possible within a reasonable period of time.
1. How long the information will be stored
We will not retain your data for any longer than the necessary time needed to retain it, unless required by law. We will retain your information as follows:
Information you provide to us when you contact us using the details specified in this policy: until your inquiry is resolved and then deleted within one hundred eighty (180) days of resolution, unless you agree to retain this data and receive further information in the future.
If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable law, we will store it separately from other types of personal information.
2. Data security technical measures we take
(1) We have used security measures that comply with industry standards to protect the personal information you provide and prevent data from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably feasible measures to protect your personal information.
(2) Our network services adopt encryption technologies such as Transport Layer Security Protocol to ensure the security of user data during transmission. User personal information is encrypted and stored using encryption technology and isolated using isolation technology.
(3) When using personal information, such as personal information display and personal information correlation calculation, we will use a variety of data desensitization technologies including content replacement, encryption and desensitization to enhance the security of personal information in use.
(4) Establish a strict data use and access system, adopt strict data access permission control and multi-identity authentication technology to protect personal information and avoid illegal use of data.
(5) Adopt special data and technology security audits, and establish multiple log audit and behavioral audit measures.
Filtering and deletion of harmful information
According to relevant laws, ” Roche Energy ” prohibits users from creating and storing all harmful information, including:
（1） Violate the basic principles established by the Chinese Constitution;
（2） Endanger national security, leak state secrets, subvert state power, and undermine national unity;
（3） Promote terrorism, extremism, ethnic hatred, and ethnic discrimination;
（4） Undermine friendly relations between countries and regions;
（5） Undermine national religious policies and promote cults and feudal superstitions;
（6） Spread rumors or false news, disrupt social order, and undermine social stability;
（7） Incite, organize, and instigate terrorist activities, illegal assemblies, associations, parades, demonstrations, or gather crowds to disrupt social order;
（8） Spread obscenity, pornography, gambling, violence, terror or instigate crimes;
（9） Infringe upon others’ legitimate rights and interests such as reputation, privacy, copyright, information network dissemination rights, etc.;
（10） Contain other content prohibited by laws and administrative regulations.
“Roche Energy” will develop a filtering and blocking mechanism for the above information. If a user fails to perform and comply with the provisions of this policy when creating information or storing files, “Roche Energy” reserves the right to hold the parties legally accountable for violating this policy. In addition, after taking corresponding measures such as removal, “Roche Energy” will not bear any liability for breach of contract or other legal liability to the original publisher.
Your rights
1. You have relevant legal rights regarding the personal information we hold about you (to the extent permitted by applicable laws and regulations). You can request access to or correct your data we process.
To exercise any of your rights, please contact us by sending email to [[email protected]]. Please note that this page does not involve any personalized advertising. Any emails are sent solely in response to inquiries submitted by you and are service messages only.
2. You have the right to request restriction on the processing of your personal data. You have the right to restrict our processing of data in the following situations: when you dispute the accuracy of the personal data and allow us to verify its accuracy within a certain period; when the processing is unlawful and you do not want the erasure of the personal data data but requests restriction of the use of the personal data; when we no longer require the personal data to fulfill the purposes of the processing, but you require the personal data for the establishment, exercise or defense of legal claims; when you, based on your right to object, require verification that whether our legal obligations take precedence over your legal basis or not.
3. To ensure safety, you may be required to provide written materials or other methods to prove your identity. We may ask you to verify your identity before processing your request. In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the situation. For those that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes) request, we may deny it.
4. In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:
(1) Directly related to national security and national defense security;
(2) Directly related to public safety, public health, and major public interests;
(3) Directly related to criminal investigation, prosecution, trial and execution of judgment;
(4) There is sufficient evidence that you have subjective malice or abused your rights;
(5) Respond to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(6) Involve trade secrets.
5. If we terminate our services or operations, we will notify you at least thirty days in advance and delete or anonymize your personal information after terminating the services or operations.
Our privacy policy towards children
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we discover that a child under 16 has provided us with personal information, we will take steps to delete such information. If you find that the above children have provided us with personal information, please contact us in time.
Contact us
If you have any questions, comments or suggestions about this policy, please contact us through the following methods:
Address: Room 203, 2nd Floor, No. 1008 Xiugu Road, Huangqiao Street, Xiangcheng District, Suzhou City, Jiangsu Province, China
Email: [email protected]
Normally, we will respond within thirty days.The establishment, performance and interpretation of this policy shall be governed by Chinese law. If you are not satisfied with our response, especially when our personal information processing behavior has harmed your legitimate rights and interests, you can seek a solution through litigation in the people’s court with jurisdiction where the registered address of Roche Energy is located. When you use our services, it means that you have agreed to the relevant agreements on legal jurisdiction and dispute resolution methods shown in this policy.
Changes to Privacy Policy
We may change this policy from time to time. Any changes to this policy will be posted on this page. If the changes are significant, we will notify you by adding a notification on the service home page or login screen, or by sending you an email. We encourage you to understand our privacy policy when using the service. Keeping informed about our information can help you better protect your privacy. If you do not agree to any changes to this policy, you need to stop using the Services/visiting our website.
Version update date: [December] [28], [2023]
Version effective date: [December] [28], [2023]